自从2014年，马航（Malaysia Airlines）发生了 MH370 和 MH17 的事件后，不少人对马航的安全问题都失去了信心，甚至因而不再选择搭乘马航的飞机。
不过，这位定居在泰国曼谷的外国男子—— Stephen，近日在面子书PO文，表示虽然马航近年来发生很多不愉快的事，但他还是最爱马航！
原文翻译如下：
这则帖文有点长，但是这是我想要说的话。因为身边有太多的人问我：为什么我对马航的管理层如此气愤、失望和沮丧，却依然搭乘马航的飞机？我对这样的问题已经感到厌倦，于是接下来我要说的就是我的原因。
我对马航有着独特的爱。自从60年代，马航有了MSA（Malaysia–Singapore Airlines）以后，我就开始乘搭马航了。80年代、90年代的时候，我居住在新加坡，当时我还是选择乘搭马航来来往往。现在的我则是居住在泰国。
当年的我只是一个蓝色 Enrich 会员，如今我已经是 Platinum Plus 了。
2014年3月9日，我乘搭马航的 MH851 航班飞往巴厘岛。而 MH851 这架客机就是 MH370 波音777的姐妹机。
当 MH370 突然消失的消息传出以后，上千名乘客都临时取消了马航的行程。但与他人不同的是：我早前预订的马航机票，我并没有因此而取消任何一趟行程。
当天清晨，我搭乘 MH797 班机飞往曼谷，我记得当时几乎没有人乘坐那架737小飞机，因为担心会发生像 MH370 这样不幸的事。我认为这是非理性的思维。
机组人员都很好，我和他们聊天，但他们的眼神都带着一些恍惚和满满的悲伤，这是可以理解的。由于当时我在机上几乎全程都在睡觉，所以并没有真正意识到他们正在经历什么。
我记得那天早上，机场的休息室几乎空无一人，你可以明显地感觉到吉隆坡国际机场（KLIA）都沉静在哀伤的情绪中。除了基于礼仪的打招呼，没有人笑。这是可以被理解的，因为大家对于 MH370 事件，都感到非常难过。
当天我所乘搭的班机，乘客非常之少，是一次特别安静的飞行旅途。
但是最让我感到惊讶的是机组人员的专业尽责。当然，他们每个人都认识在 MH370上的同事。但他们还是照常把那些写着惊人大标题的报纸分发到座位上。
在我的认知里，西方国家的航空公司是绝对不会这样做的，但是马航决定继续正常进行。毕竟，当时候全世界都在谈论这件事，这件事应该是会被试图隐藏起来的。但他们并没有这么做，反而在工作上尽他们的本分，让乘客和货物都能如常往来。
当飞机的门关上以后，其中一位机组人员就来找我。他说：「先生，下午好。」他递给我一份菜单和酒单，但他仍然微笑着问我起飞后想要选择的饮料。
我记得当他来到我面前时，我手上的报纸是打开的，我看到他以后就立刻把报纸折叠起来。他抚摸着我的肩膀，眼睛说着：「别担心。」这时候是不需要任何言语的。
那是一次沉静又严肃的飞行。
飞行途中，一名年轻的机组人员大部份的时间都在前台，她哭红了眼睛。而其他的机组人员也明显没有充足的睡眠，从他们的脸上，你可以看出他们也曾哭过。
从我的座位，我可以透过窗帘的缝隙看到机组人员正在互相交谈，时而互相拥抱。他们拉直领带、调整了Kebaya，然后继续回到工作岗位上。当下我觉得我不应该在那里见证他们的悲伤。
机上最年轻的机组人员压制着难过的情绪，在飞行途中问我是否需要一些东西。她为她的不专心导致服务不周到，而向我道歉。我立刻回答她：「不！」当时我想离开我的座位，站起来给她一个大大的拥抱。
我跟她说：「我完全能够理解。」我告诉她：我很抱歉，我完全不需要什么。她露出一个微笑并对我道歉，然后再匆匆地回到帘子后面。
就和全世界一样，他们也感到十分震惊。
就在我们的班机要降落巴厘岛之前，一名较为资深的机组人员来找我，他放下身段和我面对面，说：「谢谢您今天在这里。」他微笑着握了我的手，然后就回到座位上准备降落。
这一切就发生2014年3月9日的这次飞行中，这样的经历让我更加坚信，在未来的日子，马航将一直是“我的首选航空公司”。
因为他们在这里做的事情，使马航成为了这么好的航空公司。他们散发出的是人与人的精神。
虽然马航的商品一般般、食物也不好吃，但这些男士和女士都自豪地穿着他们的制服，他们是马航所拥有的最大资产。我希望 Tun M 和马航的管理层能够意识到这一点。
这些人都只是普通的马来西亚人，他们对自己的国家、他们的航空公司都感到自豪。在我看来，这是让他们最佳的飞行方式。
无论是在陆地上或是空中的马航工作人员，谢谢你们！你们是最棒的！
▼ 网友们留言分享相同的经历！
▼ 包括当年的 MH17 事件！
▼ 网友表示：马航的粉丝是全世界最衷心又最坚强的！
▼ 乘客们表示：最爱这一句！特别感动！
▼ 希望马航的管理层能够正视他们！
▼ 网友认为：这样的事情其实也有可能发生在其他航空公司的，所以这不是马航的错。
▼ 不过，有网友则认为这是级别待遇。
▼ 而这位马航的机组人员就留言感谢贴主多年来的支持！
原文如下：
Ma’af – this is a bit long but it’s something I want to say because I am tired of why so many people ask me why I fly Malaysia Airlines when I am so disappointed, frustrated and often angry with the way that management folks treat its fare-paying passengers and think of us as mere numbers. So here goes….
If you know me by now…I have a love for MH like no other Mat Salleh. I’ve been flying MH since it was MSA in the 60s. (yah…saya tua! hah). In the 80s and 90s I continued to fly MH here and there as I lived in Singapore and now Thailand.
Then I was merely a blue Enrich member. Now I am Platinum Plus (whatever the + means!)
The turning point, which now sees me clocking up 171k miles this year and 150k on average for the past 4 years, occurred when I flew on the MH851 to Denpasar on the 9th March 2014. It was the sister Boeing 777 to MH370 that only the day before had vanished.
Unlike thousands of others, I didn’t cancel a single booking that I had pre-booked on MH when 370 disappeared.
I had flown in early morning from Bangkok on the MH797 and I recall virtually no one aboard that small 737. The fear was taking its toll on the airline. Irrational thinking, in my opinion. The crew were amazing and I had a chat with them but they were understandably numb with grief and disbelief. Being so early I slept most of the flight and wasn’t really awake to appreciate what they were going through.
I remember the Golden Lounge was near-empty that morning. You could almost feel the sadness throughout KLIA. No one smiled except in greeting and it was robotic. The hearts, understandably, had no more energy. I boarded the plane – there were only 2 of us in C and from memory around 20 or 30 in eco. It was going to be a quiet flight.
But – what was most striking was the professionalism of the crew. Each one of them, for sure, knew a colleague that was on-board 370. But they handed out the newspapers as normal with those screaming headlines. I thought to myself that an airline in the west would not do this. But MH decided to carry on as normal. After all, the world was talking about it and it would be absurd to try and hide it. They had a job to do and passengers and cargo to fly around.
One of the FAs came to me after the doors closed. He said “Good afternoon Mr Riches” and he handed me a menu and wine list but still he smiled and asked me for my choice of drinks post-take off. I recall quickly folding up the newspaper in shame at having it open in front of him. He touched me on the shoulder and his eyes said ‘don’t worry’. No words were necessary.
It was a quiet and somber flight.
One young FA spent most of the flight in the front galley crying her eyes out. Other crew you could see, hadn’t slept and had been crying, too.
From where I was seated, I could see through the gaps in the curtain the FAs talking and from time to time, hugging each other. They straightened their ties, adjusted their kebayas and headed back to work across the aircraft. I almost felt that I should not be there to witness their grief.
The youngest FA who was totally overcome with grief came out mid-flight to ask if I needed something. She apologised for not being attentive. “Oh no!” I said to her. Goodness me..I wanted to leap out of my seat and give her a massive hug. ‘I completely understand’, I said. I told her that I was so sorry and there was absolutely nothing that I needed to which she managed a small smile and hurried back behind the curtains – apologising as she left.
Like the rest of the world, they were stunned and in shock.
Just before we landed at Denpasar, a more senior FA came to me, lowered himself to see me eye to eye and said ‘thank you for being here today’. He smiled, shook my hand and went to his position for landing.
It was on this flight on the 9th March 2014 that I realised MH was going to be ‘my airline’ for the future. And it has been.
Because here they were doing what makes MH in the air such a great airline to fly. It’s the people and the human spirit that they exude. The product is so-so, the food generally terok…it’s all about the men and women that wear their uniforms with pride. They’re the biggest asset that MAB has and I hope Tun M and the management of MAB / Khazanah know this. These people are ordinary Malaysians that have pride in their country, their airline and in my opinion, make them the best way to fly. That makes them extraordinary people in my mind given the continuing uncertainties.
If any of you here are MH crew in the air – or on the ground – Terima kasih You’re the best
Oh – and I am looking forward to my next flights this Sunday
来源：Facebook